قسمIT Solutions Division - Services

Al-Balagh follows the leading industry practices to deliver top most service level to our clients. Backed by rich expertise in all core technologies to cater to the IT infrastructure needs of an organization, our approach is to assist small, medium and large businesses to achieve their true potential by reaping all the benefits of IT.

 More detailed information of our Services and Solutions can be browsed here

Desktop Services:

Most organizations spend considerable amount of time and incur high desktop support costs to keep the end users secure and satisfied. Our Desktop Services can help you to manage this complex environment with ease thereby considerable reduction of time, effort and money.

 

 Desktop Management Services

 

  • Installation of Operating Systems
  • Group Policy Management
  • Antivirus Management
  • Asset Management
  • License Management
  • Software Distribution
  • Business Software Testing
  • Desktop Product Selection

Desktop Support Services

  • Incident Management
  • Patch Management
  • Virus/Spyware/Malware Removal
  • User Management
  • Software Installation
  • Printer Management
  • End user Application Support
  • Mail Client Installation & Support

Datacenter Services :

The datacenter services are designed to address an organization’s server platform needs from design, deployment and migration to optimization. Usage of our datacenter services improves service levels, better response-times, minimized downtime and proactive support which includes round the clock services to ensure servers are up and running, stable and secure.

Remote Datacenter Services

  • Server Sizing
  • Backup Management
  • Capacity Planning
  • Setup & Configuration
  • Server Security Management
  • Email Services
  • Windows Active Directory
  • Patch Management
  • Cloud Computing (AWS, Rackspace etc.)
  • Control Panels (Plesk, cPanles etc.)

Remote Datacenter Support Services

 

  • Server Monitoring
  • Backup Job Monitoring
  • Incident Management
  • Folder/File Access Management
  • Patch Management
  • Antivirus Console Monitoring
  • Mail Management
  • Website Management
  • SPAM and Abuse Handling
  • SSL Installation and configuration
  • Malware Handling

Monitoring Services :

Our Remote Infrastructure Monitoring team can watch your IT infrastructure 24/7 for faults, do alerting and rectification thereby improving the infrastructure health. Organizations can off load these time consuming monitoring activities to AlBalagh for premium service.

Server Monitoring Services

 

  • Availability
  • CPU Utilization
  • Disk Utilization
  • Memory Utilization
  • URL Monitoring
  • Backup Monitoring
  • Server Health Check
  • Application Service Monitoring
  • Antivirus & Definition Check

Network Monitoring Services

 

  • Availability
  • Bandwidth Utilization
  • CPU Utilization
  • Memory Utilization
  • Device Health Check
  • Route & Latency Check
  • Log Monitoring
  • Configuration Backup & Restoration
  • Network Redundancy Check

Website Monitoring Services

 

  • Availability
  • 24*7*365 Monitoring
  • Malware Scanning
  • Vulnerability Scanning
  • Security Alerts
  • Content Updates

Network Services :

Our expertise on heterogeneous network infrastructure includes LAN, WAN, Optimization & Compression technologies and perimeter security devices like firewalls, IDS/IPS and proxies. With the help of Network Services from AlBalagh, organizations can attain a robust and reliable network infrastructure.

Remote Network Services

 

  • Network Design
  • Network Security Plan
  • IP Address Design
  • Perimeter Security Design
  • Capacity Planning
  • Setup & Configuration
  • Configuration Review
  • Network Audit
  • Vulnerability Assessment

Remote Network Support Services

 

  • Network Device Monitoring
  • Network Link Monitoring
  • Incident Management
  • Remote Access Management
  • IOS/OS Patch Management
  • Monthly Maintenance
  • Network Health Check
  • Internet Access Management
  • IDS/IPS Management

Software Services :

 Al Balagh provides web application designing/development and deployment services helping organizations to achieve extended web outreach, at the same time, being affordable and cost effective with no compromise on quality. Being quality driven , we , at Al Balagh, will always ensure to deliver the services offered within the agreed time bounds striving for customer delight than just meeting the requirements.

Web Designing and Web Application Services

 

  • Corporate/Business Website Design and Development
  • Web Application Development
  • HR Management System
  • Document Management System
  • Survey Tool
  • Scheduling Tool
  • eCommerce Applications
  • Content Management Systems

IT Security Services :

With the vast experience of our professionals, AlBalagh can help organizations be relieved on the Information Security aspects. Our Information Security services are tailored to meet the specific requirements, which can result in a secure IT environment.

Information Security Services

 

  • Derive Information Security Policy
  • Information Security Audit
  • Perimeter Security Design
  • Attack & Penetration
  • Derive Information Security Procedures
  • Security Log Monitoring
  • Antivirus Architecture Design
  • Web Security Architecture Design
  • Email Security Architecture Design

 

Consulting Services :

Our experience in developing and implementing IT strategy, IT Service Management policies and procedures, Al Balagh IT Solutions can help organizations to align IT with business objectives with a clear strategy, mission and vision. Our Consulting Services can also be used to do audits on the performance of IT team.

Consulting Services

 

  • IT Strategy Development
  • IT Service Management
  • IT Process Management
  • IT Service Management Audits
  • Formulation of IT Policy
  • IT Management Gap Analysis
  • Formulation of SLA/OLA
  • IT Performance Analysis
  • Business Process Consulting
  • IT Infrastructure Audits